“Pretend that every single person
you meet has a sign around his or
her neck that says, ‘Make me
– Mary Kay Ash (1918–2001)
Beginning at the top of the next hour and through the next 48, challenge yourself (and your team)…
When you begin a discussion with a customer, prospect, or colleague, give that individual your complete attention until the issue at hand has been fully addressed.
Every single discussion. Every single interaction. The entire 48-hour period.
Don’t let a phone call interrupt an in-person conversation. Don’t let your email distract you from a phone call. Don’t let a passerby, instant messenger, ithing, droid, or berry take your attention away from someone standing right in front of you (or on the phone).
Remember… Sales is an interpersonal profession (and you’re a grown-up).