Updates to local business listings

Our goal to create a digital representation of the real world doesn’t just mean a birds’ eye view through Google Earth, or a street-level view through Google Maps. It means providing a local view as well, and tools like Google Places help people across the globe learn about and connect with the places and businesses in their immediate areas.

We use a variety of authoritative sources to give users relevant local information about places that might interest them, including data from partners, users, and directly from business owners who verify their organic listings via Google Places for business. In addition, we always want to know about changes to a business that should be reflected on our local search products. That’s why we have the “Report a problem” tool on Google Maps, and also enable users to click on the “Edit this place” link at the top of the Place page to provide updates to a business listing.

And while some business owners may have previously verified their organic listing to ensure that their company information was correct at that particular moment in time, we recognize that amidst all the work that goes into running a successful enterprise, remembering to update their Google Places account may not always be top of mind. Oftentimes, a neighborhood local or a loyal customer is eager to help their favorite business update its online presence when it moves into a bigger space across the street, or extends its hours for the summer season.

That’s why today, we’re introducing a new process that helps streamline the way updates are made to potentially outdated or incorrect business listings. Previously, verified business listings would always reflect the information provided by its owner – even if we received data about an updated name, address, or hours of operation. But now, if a user provides new information about a business they know — or if our system identifies information from another source on the web that may be more recent than the data the business owner provided via Google Places — the organic listing will automatically be updated and the business owner will be sent an email notification about the change. Without requiring any effort on the part of the business owner, we’ll take measures to keep their listing up-to-date if our system determines that the edit is accurate. Of course, if the business owner disagrees or has even more recent information, they can always directly log in to their Google Places account and make further edits.

Online ads from business owners using our AdWords or AdWords Express programs will not be affected by these automatic updates. Ads will continue to display the business information the owner has provided in Google Places.

We hope these new features help users find the most accurate local information available, and make it even easier for business owners to manage their online presence. If you’re a business owner with additional questions about your specific listing, please consult the Google Places for business Help Center

Updating Your Listing Automatically in Google Places

Days ago Google Places announced on the LatLong Blog that they would automatically update claimed listings more quickly with information from trusted third parties and end users if Google thought the information was more accurate than information that was in the Places Dashboard. They noted:

But now, if a user provides new information about a business they know — or if our system identifies information from another source on the web that may be more recent than the data the business owner provided via Google Places — the organic listing will automatically be updated and the business owner will be sent an email notification about the change.

The policy of changing claimed listings to match what Google claims is more accurate information is not new. They implmented this programlate last year with a 60 day window. Now however the speed with which Google will do the update apparently is.

The previous letters, which also would includ notification of impending status changes like “Permanently closed”, were not sent reliably.

Here is a copy of the letter that is being sent. In this example, it appears that the only information change is to add the last 4 digits of the zip+4 number. In another instance I received, Google was suggesting changing the listing to an 800 instead of the local number that was in the Places dashboard:

Your listing on Google Places will soon be updated
Dear Google Places user,Google will soon update your listing data on our consumer properties such as Google and Google Maps to more accurately reflect the latest information we have about your business.

We use many sources to determine the accuracy of our listing data and to provide the best possible experience for business owners and consumers who use Google and Google Maps to find local information.

Below is a summary of what your listing(s) will contain once it’s updated in the next few weeks. This will be visible on your Place page and listings across Google properties, but it will not be reflected in your Google Places account:

Blumenthals.com

201 North Union St # 307, Olean, New York, 14760-2740, US

+1 7163724008

http://www.blumenthals.com/

If the above information is not accurate, please sign in to Google Places. You may prevent any of these changes from being made on your Place page and listing by selecting “Edit”, and then pressing the “Submit” button to confirm the correct information about your business.

If you submit data to Google via a feed, please ensure that the data in your feed is accurate and current. Note that you must update listing data in your feed to prevent changes from being made to the above listings.

Note that if you are an AdWords or AdWords Express customer, your ads will be unaffected by this change and will continue to display the listing information you have provided in Google Places. To manage your online advertisements, please sign into Google Places or Google AdWords.

For more information about updates to claimed listings, please visit: http://www.google.com/support/places/bin/answer.py?hl=en&answer=1318197

Sincerely,

The Google Places Team

(c) 2011 Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043

You have received this mandatory email service announcement to update you about important changes to your Google Places product or account.

The program’s goal is to improve index quality. If implemented carefully it can work. It is not clear how abuse proof the program is and how much trust Google will put in end user edits. Obviously many of those, if not properly vetted, could create a whole new spate malicious activity.

There is also some irony that a Google forced change to a listing could occur significantly faster than an owner change to the description or category fields.

I for one though will be grateful to stop receicing those stupid emails indicating that a problem I just reported via the report a problem link on my own record might not be updated because:

You should know, however, that XXXX is an owner verified listing and some updates require the approval of the business owner before they can take effect.