McFerrin on Double Trouble


“In every life we have some trouble, but when you worry you make it double. Don’t worry. Be happy.

–Bobby McFerrin (1950 – )
American music artist
10-time Grammy Award winner

What are the most common “drag you down, get in the way of success” thoughts?

  • Defeatist (accepting, expecting, or being resigned to defeat)
  • Cynical (contemptuously distrustful of human nature and motives)
  • Vindictive (seeking revenge)
  • Blame/ Fault (who cares? what are we going to do now?)
  • Wishful (do what you can to influence the deal and keep moving)
  • Self-pity (get over yourself… complain less… especially to yourself)


Young on Burning Bright

“It’s better to burn out
than it is to rust.”

–Neil Young (1945 – )

Canadian music artist

Beginning on Monday (or you could start today too), challenge yourself (and your team) for 48 hours…

When you begin a discussion with a customer, prospect, or colleague give that individual your complete attention until the issue at hand has been fully addressed.

Every single discussion. Every single interaction. The entire 48-hour period.

Don’t let a phone call interrupt an in-person conversation. Don’t let your email distract you from a phone call. Don’t let a passerby, instant messenger, berry, or iThing take your attention away from someone standing right in front of you (or on the phone).

Remember… Sales is an interpersonal profession (and you’re a grown-up).

(Dig deeper and get 5 tips to giving better attention.)

Frankenreiter on Embracing Responsibility

“They say things happen for a reason… You don’t do them,
they won’t.”

–Donavon Frankenreiter (1972 – )

American music artist

Sales reminder…

Always seeking certainty before taking action can severely limit productivity. In some cases, the evaluation and search for certainty is more costly than a potential failure due to action.

Worst case scenario for a wrong move is generally nothing more than an education (1 of the 4 points to better resilience).

Consider getting in the game a bit earlier the next time an opportunity arises… and risk the uncertainty.

Make contact and Just Sell.

(Frankenreiter fans: Here’s 3.5 minutes of acoustic Life, Love & Laughter – the song that gives us today’s quote.)