Chinese on Friction and Challenges


“The gem cannot be polished without friction, nor man perfected without trials.”

– Chinese proverb

You don’t know everything.

You do know that, don’t you?

Continual learning is a basic necessity to professional improvement and in many cases it’s other people who will help you get there.

But only if you’re coachable. Are you?

To be coachable means to be…

  • Approachable
  • Attentive
  • Receptive
  • Curious
  • Objective
  • Trusting
  • Shapeable
  • Confident

It means you listen with the intent to learn rather than to show what you know – exactly the type of listening required in the sales process.

Proverb on The Rough and Tumble

Smooth seas do not
make skillful sailors.”

–African proverb

Sales reminder…

We earn more challenges by overcoming more challenges.

Embrace your experience. Enjoy the weather.

weathered: (‘we-therd) adjective: seasoned by exposure to the weather

seasoned: (‘seez-ind) adjective: made fit by experience

Here’s how to best handle the objections of your customer.


Leaders: Join Sam (co-founder of in a short talk tomorrow morning on how to keep your team from going through the motions in 2011.

We’ve got two times to help you keep those money hours sacred…