Jung on Tense Opportunities

 

“The greater the tension, the greater is the potential.

– Carl Jung (1875–1961)

Swiss psychiatrist

Embrace the objections of your prospects and customers.

Right now and over the next several weeks, position in your mind the regular objections you hear as not only an inevitable step to bringing in more business, but also a positive step. Objections confirm a level of need or desire for your product or service and help you better determine the next steps you should take in a sales process. For the prospect, it’s your responses to the objections that help validate or support their buying decision.

This is the reason the responses to your top objections (those you and your team hear most often) must be planned and prepared with a professional’s level of attention.

The keys… Appreciate. Validate. Be direct.

The long way from weekend idea to funded startup

Almost every developer has an idea and might want to start a company. Where do you start? Entrepreneurs Paul Buchheit, Joe Kraus, and Seth Priebatsch explained how to go from hacking on the nights and weekends to building an investor funded startup. We also discussed how to find co-founders, attract investors, and focus on the key decisions. You can watch the complete Google I/O session on YouTube. Here are some highlights.


Should I have a co-founder? Having strong co-founders join you in transforming your idea into a real company is critical to success. There is a positive correlation between the number of co-founders and successful outcomes up to about four co-founders. Beyond four co-founders there isn’t much data. But having more co-founders on your team definitely improves your chances of success.

What are important characteristics of a co-founder? It helps if you have worked together before, know each other well, have complimentary expertise, and can communicate openly and honestly. Joe Kraus said you should be able to settle arguments with great answers, not the compromise middle position. What else should you look for in a co-founder?

  1. Experience starting a company
  2. Domain experience and an understanding of the market
  3. Balance and different experience than your own
  4. Passion about the company vision

How do you get started? Paul Buchheit knew he wanted to start a company but didn’t know how. So, he decided to join a startup to get some experience. That startup was Google. Paul learned how startups grow, and worked with some great people who would later become his co-founders at FriendFeed. Having experience at a startup earns you credibility with potential co-founders, employees, and investors.

What matters most; team, traction, idea, or market segment? They all matter, but the people on the team are the number one consideration. The founding team shapes the product vision and sets the direction for the company. Potential employees and investors are attracted…or not, by the members of the founding team. The idea matters, but will probably change significantly over time, so most investors don’t fixate on the idea. The market segment is important, but only as a gauge of the range of successful outcomes. Traction from early users or customers makes it much easier to raise money.

How do you find investors? People invest in businesses they understand, or people they know. Look for investors that have started companies in your area, or have invested in similar companies in the past. Talk to everyone you know about your idea. Joe Kraus, co-founder of Excite, tells the story of how he read a book about starting companies, called the author, got introduced to other people, who introduced him to other people, and finally ended up with a $3M investment from Kleiner Perkins, one of the top VCs in the world.

Should you raise money from VCs or Angels? The first consideration is who can help you most. You want more than just money from investors. You want help, advice, introductions to other people who can help, and maybe access to press. Aside from help, it depends on how much money you need to raise. Friends and Family is the best place to start to raise small amounts of money. Angel investors can fund anywhere from $100K to $1M or more. Venture Capitalists (VCs) usually invest $1M to $3M in a first round Series A investment.

Incubators, Angels, and VCs – Seth Priebatsch, founder of SCVNGR.com did all three in starting his company. Seth entered a business plan competition at Princeton…and won. He used that to get the initial product built, and then applied to DreamIT, a startup incubator. That experience at the incubator allowed him to build and refine the product. Next he raised a small amount of money from Angels and brought on advisers to help him grow the company. That led to a small round from VCs. Seth believes the more investors you have, the more help, advice, and experience you get.

How do you arrive at a valuation for the company? Joe Kraus says it is an art, not a science. It depends on the stage of the company, the competition, and how fast the market segment is growing. Most early stage startups don’t have revenue and don’t have many users so the valuation is typically between $1M and $3M, and depends on the experience of the founding team, how much progress you have made on the product, and the relative success of competitors. The best way to determine a fair valuation is by having several competing investors give you proposals.

Do I need a business plan? No, but you do need a good slide deck that explains what you want to do, what problem it solves, why it will be successful, and how your team can execute on the vision. Here is a link to a post that explains how to pitch your company to investors. A good pitch deck and a product demo are what most investors are looking for. Business plans might be useful for helping you refine your ideas and vision, but most investors will never read it.

Are patents, IP, and trademarks important? Paul Buchheit says in most cases they don’t matter for early stage startups. Joe Kraus added, patents might be of some value to a potential acquirer, but probably just as a defense against patent infringement cases. Patents are very expensive to obtain (legal bills) and they take two to four years, sometimes longer, to actually get issued. By that time most startups are out of business, acquired, or moving on to something else. Even if you have a patent, most startups can’t afford to defend them in court against potential infringers. The legal expense of defending a patent, and time lost away from your business, make it nearly impossible for a small startup.

Holmes on The Inevitable

“The mode in which the inevitable comes to pass is through effort.”

–Oliver Wendell Holmes Jr. (1841–1935)

American judge

(REMINDER: Clocks and watches should be ahead one hour as of yesterday morning in North America.)

Do your actions…

  1. create a positive buzz about you and your work?
  2. make others want you as a part of their team?
  3. make your employer cringe at the thought of losing you to a competitor?
  4. make your customers excited about referring you to their colleagues?

You want your actions to scream value without the need for you to say a word. This is where you want to be – with those in your company and industry – and with those to whom you’re selling.

This is what creates true economic and job security – the value you and your team create for others.

This is care (what it’s all about).

When you have the opportunity over the next few days, set a reminder to review these four questions at the end of each month. Then, give yourself a little (objective) attention by reviewing them and creating an action plan to improve in each area where you feel you should.

Easier said than done… still needs to be done.