Tips for creating a free business listing in Google Places: business types

Are you curious about what kind of businesses are eligible to appear in the free listings that appear on Google and Google Maps? In this second post in our blog series about how to create a clear and effective business listing via Google Places, we’ll help you to determine if Google Places is right for your business.
Business types and models that work with Google Places
Google Places is meant to facilitate customer interaction with brick-and-mortar businesses and service providers. Therefore, the business owner or employee who is officially authorized to represent their particular business location must have a physical address in order to comply with our quality guidelines.
Having a physical address means that your business has a specific location (typically including a street name and a street number), can be visited by potential customers or business partners, and has a specific phone number at that location where you can be reached during operating hours. Including your physical address in your free business listing helps customers figure out where they can find you.
Examples of business listings displayed on Google Maps

Businesses that aren’t right for Google Places
Here are a few examples of business types that are not currently eligible to use Google Places:
  • Web shops that operate exclusively online and have no office for visitor traffic or direct client interaction
  • Businesses without actual physical locations (your living room, the airfield where you offer paragliding lessons, nor the river where your rafting tours start do not qualify as business locations)
  • Companies with non-permanent locations like a farmers market stall, a mobile hot dog vendor, or a one-time concert event at a local café
  • Real estate companies that don’t have a central office and are trying to advertise individual apartments where no one can be reached in person or by phone
For operations like these, rather than appearing in Google and Google Maps search results associated with a physical location, other online tools might better fit your needs. One option is to advertise and generate awareness about your business activities through Google AdWords. This cost-effective program enables you to get the word out about your business, website or event via online ad campaigns, and does not require you to have a brick-and-mortar business address.
How to create a free listing if you’re eligible
If you’re a business with a physical office location that is open to customers and staffed both in person and via phone during regular business hours, we encourage you to create a free listing by signing in to Google Places here. For example, a real estate company with a corporate office can add the services it offers, the apartments it sells, and so on in the description field of the listing.
Be careful to create just one listing per physical location and to create listings only at places where your business is actually located. For example, if you run a DJ service and your office is at 41 Broadway in New York, you should only add that location in Google Places, even if you also DJ at 32 Main Street and at 14 Smith Street.
How to indicate service areas
For businesses that have one physical location but also offer their services elsewhere – such as the aforementioned businesses as well as locksmiths, translation services, delivery pizzerias, cleaning services and the like – you can use the Service Areas feature in your Google Places account. Marking a service area enables you to show your potential customers the range of places where you work.
Businesses that require travel to meet customers can define a radius around their main location or select specific areas they serve. If your main location is your home address and only used to receive business-related mail and phone calls, you can also hide that address and only show the service area in which you operate. This might be the case for babysitters, DJs, household services or IT repair services. Detailed instructions about how to set up this feature can be found in our help center.
Taxi and courier companies are particularly good examples for the use of the Service Areas feature. They offer a service that is location-independent and therefore shouldn’t be associated with fixed locations on Google Maps. Even if you can find taxis often in front of train stations or airports, these are not locations owned by the business. The service area feature allows taxis to indicate the area in which they operate. If the taxis are coordinated over a dispatch centre, that can be listed as one physical location, otherwise the address should be hidden.
How to verify a listing
In order for your free business listing to appear on Google and Google Maps, you must verify your business via Google Places. This simple process includes providing a verification code by mail, automated call or text message. The phone number used for this process will be shown in your listing, so be sure that the number directs calls to your business.
We hope this information helps to explain our Google Places quality guidelines around setting up a free business listing. If you have any further questions about the types of businesses that are eligible for inclusion in Google Places, please visit our Google Places help forum.
Posted by Lina Paczensky, Local Search Quality

Illusory Laptop Repair – A Most Elegant Google Places Hack

This story of intrigue comes to you via a discovery of Eric Petreska, the quite brilliant head of of Maximum Results Marketing, a local search marketing firm in Spring Hill Fl.


When you search for virus removal Olean NY you see an interesting result.

Not our listing for a service my brother provides…. no, the other one…for Illusory Laptop Repair. A quick drive by or Streetview look-see would soon convince you that 154 Main St, Bradford, is anything but a vibrant downtown location. It is however, smack dab at the centroid of the Bradford.

What is this? MapSpam creeping into the hinterlands? Not to worry, I am on it…

Well rather I am it. OK I admit it, I created it. I couldn’t resist. You know scientific protocol testing, that sort of thing… all for the good of humanity. I couldn’t very well report on it, if I hadn’t tested it.

The truth? It is such an elegant hack, so simple yet so powerful, I really wanted to prove to myself that this one was in fact real.  The local area code phone # rings into my office via Google voice, the record was secured via a PO Box that I have access to in Bradford PA. Sometimes the most powerful hacks are really not hacks at all, just a simple creative use of an existing feature .

Here is Eric’s description of how it works in his own words (bold mine):

The problem is the differences between how the Post Office interprets addresses and how Google places interprets addresses.

If I create a new listing in google places and I give it this information

Name: Maximum Enterprises
Street Address (1st line) : 100 W. 1st Street
Street Address (2nd line): 225 E. 9th St. Suite 101, #9876 (my note: this could be any deliverable address PO Box, UPS Box or Street Address)
City: Los Angeles
State: California
Zip Code: 90112

Then I select “Verify by mail.”

Google sends the PIN number with this address:

Maximum Enterprises
100 W. 1st Street
225 E. 9th St. Suite 101, #9876
Los Angeles, CA 90112

Here’s what happens. The Post Office eventually delivers that PIN# to the UPS store at 225 E. 9th St. Suite 101 (it will take a bit of extra time for handling, the ZIP code is actually wrong for the UPS store, so it will kick around the Post Offices a bit before it eventually gets delivered). The guy at the UPS store puts in in box 9876 (fictitious box #, he’ll probably trash it or return it, but if I had an actual box there, and used that number for my address on Google, it would go in my box).

I get the PIN and verify it, and Google places my location marker at 100 W. 1st Street (49 feet from the point that Google uses for “Los Angeles, CA”).

The post office delivers to the last address line, the line on the envelope closest to the ZIP code. Google places the marker at the first address line. This difference in handling allows anyone to “verify by mail” for any address they want to use that is in the same city as their actual mailing address (or a UPS store/Virtual office location in that city).

The technique would work with almost any second line address that is viable… a real street address, UPS stop, a PO Box. It could be used to achieve multiple listings in a city by using your real address in the line two, a listing in addition to your main location in the burbs or with a PO Box, like in my case, to get presence in a different city for a very low cost. I removed the PO Box from the second line of my listing after getting verified without any need for reverification so as not to have a PO Box visible on the Places page.

I do not know if this technique is still viable. It was reported to Google approximately two months ago. They have not informed me whether it was patched and I have not tested whether it still works. If you try it for yourself (in the name of science and discovery only!), let me know.

Google Places Verifying Business Listing Discrepancies with Owner

A number of users have sent me copies of a recent email communication that Google Places is sending to claimed business where there is possible problem with the listing. The emails detail potentially conflicting information with the listing when compared to information that Google has about the business in the “cluster”.

In one email example sent to the owner of a merged record, Google suggested a category that Google thought was more appropriate. The category was obviously for the other business in the merge and was inappropriate for this business. It was fascinating that Google was not accepting on face value the categories entered by the business owner.

In another example noted in the forums, Google couldn’t verify the street address that the business was using, perhaps because of the improper abbreviation of the word terrace. Google noted:

You provided:   20814 Houseman terr, Ashburn VA 20148, United States
Google was unable to identify the correct physical address for this business. This address is required for verification. Please edit your listing, and add the real, physical address. You can later choose to hide it from your Place Page, if your business doesn’t have a storefront or office.

Here is the copy of the email I received this evening for a listing that I manage:

Please review your listing

Hello from Google Places,

To help people searching for businesses like yours, Google is always working to improve the accuracy of local business listings. While reviewing your Places listing for Sundahl & Co Insurance, we found that this business may be permanently closed.

Is this place closed?

Sundahl & Co Insurance
58 Derrick Rd.
Bradford PA 16701
United States

Please log in to your Places account and let us know if this business is still open. If we don’t hear from you before January 31, 2011, we may remove this listing.

Thank you,

The Google Places Team

© 2010 Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043

Email Preferences: You have received this mandatory email service announcement to update you about important changes to your Google Places product or account.

The email is a refreshing effort to verify discrepancies with the cluster BEFORE a drastic, business affecting change takes place. It is also an effort to align the content of the Places page with Google’s best known information about the Place.

In my case, there has been a persistent record popping up for the business at their old address which was marked as closed. It is possible that the information from the old address, although closed, merged into the cluster for the current listing. Google’s misunderstanding in the situation is understandable.

This new outreach allows Google to double check information in the cluster against the person or people best able to suggest its accuracy… the business owners. It is a welcome step and one that should minimize improper closings, mergings and other errors and use owner provided data at lest when Google trusts the owner’s input.

Props to Google Places!

Here are the screen shots from the process of providing Google from the owner’s point of view…

Appears at the top of the Places List view:

The individual record is highlighted:

When the “Review and Correct” link is chosen it takes you to this screen:

This shows up at the end of the edit session: