Gates on Loving the Unhappy

 

“Your most unhappy customers are your greatest source of learning.”

–Bill Gates (1955 – )

American businessman

Co-founder and chairman of Microsoft

You can draw value from a naysayer or cynic by remaining objective and positive in your thinking (yes, it can be tough).

Occasionally, they’ll point out valid hurdles or challenges you haven’t seen (even if they present it like an @ss). With their help, if you can remain objective (and keep your ego in check), you’ll have a better chance of getting something valuable from the interaction.

Stay objective. Be no ego. Get value.

___________________________

Proverb on Taking Care of You

“He who ignores discipline despises himself, but whoever heeds correction gains understanding.”

–Proverbs 15:32

You don’t know everything.

You do know that, don’t you?

Continual learning is a basic necessity to professional improvement and in many cases it’s other people who will help you get there.

But only if you’re coachable. Are you?

To be coachable means to be…

  • Approachable
  • Attentive
  • Receptive
  • Curious
  • Objective
  • Trusting
  • Shapeable
  • Confident

It means you must listen with the intent to learn rather than to show what you know – exactly the type of listening required in the sales process.

Benjamin Franklin on Shining

“A good example is
the best sermon.”

–Benjamin Franklin (1706–1790)
American statesman, scientist and writer

Email this quote

Sales truth…

You don’t know everything.

You do know that, don’t you?

Continual learning is a basic necessity to professional improvement and in many cases it’s other people who will help you get there.

But only if you’re coachable. Are you?

To be coachable means to be…

  • Approachable
  • Attentive
  • Receptive
  • Curious
  • Objective
  • Trusting
  • Shapeable
  • Confident

It means you must listen with the intent to learn rather than to show what you know – exactly the type of listening required in the sales process. (be no ego)

Get more insight and a quick 8-point check on your coachability.