Ash on The Important People

 

“Pretend that every single person
you meet has a sign around his or
her neck that says, ‘Make me
feel important.’”

– Mary Kay Ash (1918–2001)
American businesswoman

Beginning at the top of the next hour and through the next 48, challenge yourself (and your team)…

When you begin a discussion with a customer, prospect, or colleague, give that individual your complete attention until the issue at hand has been fully addressed.

Every single discussion. Every single interaction. The entire 48-hour period.

Don’t let a phone call interrupt an in-person conversation. Don’t let your email distract you from a phone call. Don’t let a passerby, instant messenger, ithing, droid, or berry take your attention away from someone standing right in front of you (or on the phone).

Remember… Sales is an interpersonal profession (and you’re a grown-up).

Ash on Loving Your People

“Pretend that every single person
you meet has a sign around his or
her neck that says, ‘Make me
feel important.’”

–Mary Kay Ash (1918–2001)
American businesswoman

Email this quote

Sales care…

Do your people (customers, prospects, team, colleagues) know they’re important to you? Always? Sometimes? Rarely?

Remember… It’s your occasional words and continual actions that’ll help them know best.

To be sure it’s a closer to always thing, consider implementing a personal appreciation audit each month or quarter for your most important people – remembering that actions speak louder than words (but words are important too).

__________

Our latest Love Your People and Cross The Line booklets are a fresh way to say ‘Thank You’. You can sign the inside “Thanks for loving your people, Bob.” or “Nancy, Thanks for crossing the line”. Unless of course, their name is Fred or Mary or Joe or Stella (Are there anymore Stellas in the world?)

Pick up: Love Your People