Leonardo on Pushing Through

 

“Obstacles cannot bend me.
Every obstacle yields to effort.

– Leonardo da Vinci (1452–1519)
Italian painter, sculptor, and inventor

complainless: (adj.) 1. to be free of complaints 2. a pleasure to be around

Your words move others. Your words move you.

Let yours send everyone in the right direction.

Here’s how to be “ComplainLess”…

  • Be aware. Recognize your typical paths to complaining – what (who) sparks your tendency to gripe. Minimize your exposure to them (eliminating those ‘sparks’ altogether may not always be realistic or the best thing). Know that your grumbling is a complete waste of energy.
  • Be thankful. Regularly reflect on all the good in your life (people, opportunities, things). Understand and enjoy how lucky you really are. Be entitled to nothing.
  • Pause before you begin. Clip a complaint as you feel it coming. Put a smile or thoughtful statement in its path. Blame no one. Blame nothing.
  • Be accountable. Focus on solving problems rather than having them (especially with prospects and customers). Set the example for others and recommit when you slip. Care for yourself and create a positive habit.

Simple. More enjoyable for everyone.

King on Staying With It

 

“If you can’t fly, run. If you can’t run, walk. If you can’t walk, crawl. But by all means, keep moving.

– Martin Luther King, Jr. (1929–1968)
American civil rights leader
Nobel Peace Prize winner

Sometimes, if we don’t have success after repeated attempts to do something, we can lose confidence and eventually give up trying. It’s called “learned helplessness” (we learn to be helpless).

Sales check: Any areas where you and your team have stopped trying (or try, but with little commitment) because prior repeated failures and/ or a perceived inability to succeed has trained you not to try? In prospecting and customer contact efforts? In motivating and improving team attitudes and cooperation? With customer care improvement initiatives?

If so, what can you start doing today to minimize any “learned helplessness” that may have set in?

Another thought on embracing the objections of your prospects and customers…

Right now and over the next several weeks, position in your mind the regular objections you hear as not only an inevitable step to bringing in more business, but also a positive step. Objections confirm a level of need or desire for your product or service and help you better determine the next steps you should take in a sales process. For the prospect, it’s your responses to the objections that help validate or support their buying decision.

This is the reason the responses to your top objections (those you and your team hear most often) must be planned and prepared with a professional’s level of attention.

The keys… Appreciate. Validate. Be direct.

Armstrong on Pushing Through

 

Pain is temporary.
Quitting lasts forever.”

– Lance Armstrong (1971 – )

American cyclist

7-time Tour de France champion

cancer survivor

In 1996, Armstrong was 25 (and ranked the No. 1 cyclist in the world) when he was diagnosed with testicular cancer that spread to his stomach, lungs, and brain. Doctors gave him less than a 40% chance of survival.

Two years later, after a miraculous recovery, he got back on a bike but quit a race in Paris realizing he wasn’t ready (ironic given today’s quote).

The following year (and the next 6), he won the Tour de France and retired as the only person to win it seven times.