Jung on Who You Are


“Everything that irritates us
about others can lead us to an understanding of ourselves.

– Carl Jung (1875–1961)

Swiss psychiatrist

Thou shall not interrupt or talk over a prospect or customer.

Have you ever considered how ridiculous it is to do this?

Why does it happen? It could be the excitement of how well your offering meets their need, poor listening training, ego (Let me show you what I know instead of learning what you need!), or just plain rudeness.

Here’s an idea…

When you and your team are talking with your prospects and customers, be sure to drop a small gap of silence in between what they say… and your response – just an extra second or so.

Do it when you’re asking your questions about their challenges and needs and in general conversation. Not only will it improve your rapport, but in many cases, you’ll also enjoy the extra information you learn when the other person continues to talk.

This is thoughtful listening and one of the surest ways to make a better connection with your prospects and customers.

Practice it with your team in your daily discussions. Practice it with your friends and family in your personal discussions.

In your sales efforts, make it your habit.

You’ll be amazed at what you learn.

The technology in crisis

In many ways, the arrival of Hurricane Irene last week drove home the importance of National Preparedness Month, an effort from the FEMA Ready campaign to encourage Americans to take steps to prepare for emergencies throughout the year. With people relying on the Internet worldwide, it’s not surprising that Google search data and a recently released American Red Cross survey show that people turn to online resources and tools for information and communication during major crises. First responders, who provide services in the aftermath of disasters, are also finding Internet and cloud-based tools and information useful—for improving their understanding of a situation, collaborating with each other and communicating with the public.

Today, in preparation for September’s National Preparedness Month, our Crisis Response team is introducing a new Google Crisis Preparedness website with information and educational tools on using technology to prepare for crises. On the site, you can see how individuals and organizations have used technology during crises in the past, including how two girls located their grandfather after the Japan earthquake and tsunami in March of this year and how Americorps tracked volunteers during the tornadoes in Joplin, Missouri in May of this year. There’s a section for responders with information on using Google tools in crises, such as collaborating efficiently using Google Docs, Spreadsheets and Sites, visualizing the disaster-related information with Google My Maps and Google Earth, and more.

Also, you can access a new public preparedness web resource launching today: Get Tech Ready, developed as a collaboration between FEMA, the American Red Cross, the Ad Council and Google Crisis Response. There, you’ll find tips on using technology to prepare for, adapt to and recover from disasters, for example:

  • Learn how to send updates via text and internet from your mobile phone in case voice communications are not available
  • Store your important documents in the cloud so they can be accessed from anywhere or in a secure and remote area such as a flash or jump drive that you can keep readily available
  • Create an Emergency Information Document using this Ready.gov Emergency Plan Google Docs Template, or by downloading it to record and share your emergency plans and access them from anywhere

We encourage you to take a moment now to see how simple, easy-to-use and readily-available technology tools can help you prepare for a crisis. You’ll be more comfortable using these tools in the event of a disaster if you’ve already tried them out—and even integrated them into your daily life.

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