Google Places: Onsite “Review Stations”

 

Onsite “Review Stations” AOK with Google

Several weeks ago, I attended a Google GetYourBusiness online seminar and I was surprised to hear the speaker strongly encouraging SMBS to install a computer at their places of business to use as a station where clients, immediately upon completing a transaction, could easily leave a review on their Google Place’s page.

Clearly if training, sales and support at Google all say it is OK, then it must be OK to have on site workstations for the purpose of generating reviews. And one can infer from all of this is that the review filter would not block the review based on location (IP) alone.

Implications

Yelp and Tripadvisor long ago put in place bans on reviews generated onsite from the place of business. In the case of Yelp, the reviews get filtered. TripAdvisor goes so far as to flag/punish the business with a Red notice questioning the integrity of the hotel. Avvo will allow the practice by prior approval and an explanation as to the need. Google’s policy is clearly contrary to the industry norms. Allowing and even encouraging the behavior of using a review station is questionable at best.

While there is nothing against practice in the Google Places review guidelines it is a practice that I have discouraged in my consulting and writings.

Firstly it seems coercive. If a customer is in your store, they can’t very easily say no and more importantly, they might not feel free to leave a fully honest or negative review. It is on the business owners turf and it creates an unequal power dynamic that seems contrary to the spirit of fair, honest and useful reviews.

Secondly, the practice of allowing these reviews make abuse by business owners even easier and more likely.

Apparently, Google doesn’t agree with me. For now, at least with Google, you can solicit reviews in your place of business without worry of losing them to the filter if they are otherwise ok.

Your business

Should you gather reviews from a work station on your premises? That depends on a number of factors specific to your business. Despite Google allowing the practice, I am not comfortable with it in many situations. Because of ethical concerns and the obvious, location centric footprint I have never suggested the idea to clients.

There may be reasons why it makes sense for your business. Here are some things to consider:

-Certainly all of the ethical issues are at play and if you do encourage the use of an internal workstation you need to take them into consideration.

-There will still be logistic issues with user accounts and the likely need for the business to provide many users with help.

-I have said it before and I will say it again, DO NOT put all of your review eggs in one basket. This should not be the only way you gather reviews and Google should not be the only site you ask for reviews on. They could easily change their mind on this policy and all of the reviews gathered this way could disappear in a puff of smoke.

Conclusion

I think it an error on the part of Google to encourage reviews be captured in this way. Regardless of whether it is an intentional act on their part or an oversight in their policy, I think it will further degrade the quality of reviews in Google Places and make spamming easier and more likely to occur.

Neither you nor I have the ability to change which way the winds blow. If at the end of the day it makes sense for your business to implement the practice, do so cautiously. Recognize that any benefit may be short lived and the reviews may go more quickly than they came. Most importantly of all, respect the customer and their needs in the transaction.

Google+ Pages – Already HERE!

Google helps to grow your audience by connecting you with new users. They introduced the +1 button so your site would stand out on search and your users could easily share your content on Google+. But, sometimes you want to join the conversation and post content directly to where people are sharing.

Today they’re introducing Google+ for Business, a collection of tools and products that help you grow your audience. At the core of this is Google+ Pages, your site’s identity on Google+.

Google+ Pages: Have real conversations with the right people
To get your site on Google+, you first need to create a Google+ Page. On your page, you can engage in conversations with your visitors, direct readers back to your site for the latest updates, send tailored messages to specific groups of people, and see how many +1’s you have across the web. Google+ Pages will help you build relationships with your users, encouraging them to spend more time engaging with your content.



Google+ Pages are at the heart of Google+ for Business

Hangouts


Sometimes you might want to chat with your users face-to-face.  For example, if you run a food blog, you may want to invite a chef to talk about her favorite recipe, or if you manage a fashion review site, beauty specialists might want to hold how-to sessions with makeup tips. Hangouts make this easy, by letting you have high-quality video chats with nine people with a single click. You can use Hangouts to hold live forums, break news or simply get to know people better, all in real time.



Hangouts let you meet your customers, face-to-face

Circles


Circles allow you to group followers of your Page into smaller audiences. You can then share specific messages with specific groups. For example, you could create a Circle containing your most loyal readers and offer them exclusive content.

The Google+ badge: Grow your audience on Google+
To help your users find your page and start sharing, there are two buttons you can add to your site by visiting our Google+ badge configuration tool:

The Google+ icon, a small icon that directly links to your Page.

 

 


The Google+ badge, which we’re introducing in the coming days. This badge lets people add your page to their circles without leaving your site, and allows them to get updates from your site via Google+.

Extend the power of +1, stand out in Google search
You can also link your site to your Google+ page so that all your +1s — from your Page, your website, and search results — will get tallied together and appear as a single total. Potential visitors will be more likely to see the recommendations your site has received, whether they’re looking at a search result, your website, or your Page, meaning your +1’s will reach not only the 40 million users of Google+, but all the people who come to Google every day. You can link your site to your Page either using the Google+ badge or with a  piece of code. To set this up, visit our Google+ badge configuration tool.

Bringing Google+ to the rest of Google


Our ultimate vision for Google+ is to transform the overall Google experience — weaving identity and sharing into all of our products. Beginning today, we’re rolling out a new experimental feature to a small group of eligible publishers,Google+ Direct Connect — an easy way for your audience to find your Google+ Page on Google search.  If you’ve linked your Page to your site and you qualify, when someone searches for your website’s name with the ‘+’ sign before it Direct Connect will send them directly to your Page. For example, try searching for ‘+YouTube’ on Google. Users will also be prompted to automatically add Pages they find through Direct Connect to their circles.



Direct Connect suggestions start populating as you type on Google.com


Just the beginning
We want to help you get your site on Google+ as soon as possible, so we’re opening the field trial for Google+ Pages to everyone today. Creating a Google+ Page only takes a few minutes. To get started, you’ll need a personal Google+ profile. If you don’t have a Google account, it’s very quick and easy to join. And if you’re looking for inspiration, check out some of the sites that are already starting to set up their Pages:

To learn more about how Google+ works for your site, check out the Google+ Your Business site. We’re just getting started, and have many more features planned for the coming weeks and months. To keep up to date on the latest news and tips, add the Google+ Your Business page to your circles. If you have ideas on how we can improve Google+ for your site, we’d love to hear them.

 

Cross posted from the Inside AdSense blog

Geo APIs – Mapping Your Business

The Maps API is incredibly flexible, allowing developers to venture beyond the basics of web mapping into very different ways of displaying geospatial data and imagery. One way we chose to highlight this flexibility was in the I/O session “Map Your Business, Inside and Out.”

In this session, we demonstrated techniques for displaying custom data over a map, starting with a selection of locations spread out over the world, then zooming in repeatedly, ending with placing a specific object within a room.

In the video you’ll see how features in the API can be used to organize and display custom data at different zoom and conceptual levels. We talked about a number of concepts, demonstrating the power and flexibility of the Maps API. These included:

  • Overlay Tiler, a tool being developed that makes georeferencing and creating map tiles from an image simple and intuitive
  • the MapLabel utility library, that provides functionality to label features on the map in a style that blends in with the standard Google Maps road and POI labels
  • a comparison of techniques to render floor plans on the base map
  • a simple UI control that allows switching between multiple floor plans over the base map
  • a simple search widget, that enables filtering over features on the map
  • a store locator, which uses Google Fusion Tables for geospatial storage, retrieval, and spatial queries
  • gathering and stitching imagery to create Custom Street View panoramas, linked to Google Street View panoramas.

Many of these techniques were used in the Google I/O 2011 Map. The source code for that project can be found on Google Project Hosting.

We hope that developers, armed with these techniques, can create compelling maps, enabling their users to navigate inside and outside the mapped locations.